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Questions (click to see answer)
How do I make an appointment?
What do I need to bring for my appointment?
How do I request a medication refill?
How do my questions or concerns about my medical care get answered?
How can I find out my test results?
Answers
How do I make an appointment?
Our phones are open Monday through Friday, 9:00 a.m. to 5:00 p.m. To make an appointment, please call 612-871-7278.
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What do I need to bring for my appointment?
Testing / Radiological Studies: Be sure to bring any films (MRI, CT, Myelogram, EMG, etc.) that you have had done within the last six months with you to your appointment. Do not mail them to our office. Our doctors study your tests very carefully to determine what type of treatment is best for you. Therefore, it is very important that you bring the FILMS and WRITTEN REPORT. It is best to call the facility where the tests were performed at least 48 hours in advance to let them know that you will be picking up your films/reports. If you do not know where the test was done, please contact the physician that ordered the test for you to obtain this information.
Insurance Information: Please bring your insurance card and a photo ID with you. Co-payments are due at the time of registration. We accept cash, check and all major credit cards. Individuals with Auto or Workers Comp coverage must provide all billing information prior to your appointment. We will be verifying your benefits. We will request a copy of your medical insurance card as well for you file.
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How do I request a medication refill?
Because each patient's care is different, our providers must check patient files before ordering or refilling prescriptions. For this reason, please allow 24 hours for prescriptions to be addressed. Medications are refilled Monday through Friday during business hours. Medications are not refilled on evenings or weekends.
You or your pharmacy may request refills by calling our refill request line at (612) 879-7192.
When you call our office, be prepared to give the following information:
- Your name
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- Your date of birth
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- Your phone number
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- The name of your physician
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- The type of medication
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- The amount of medication
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- The date when the medication was filled last.
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- The name and phone number of the pharmacy where you would like the medication refilled.
Please note, per Minnesota State Law, we cannot call in a refill to your pharmacy for any Level II narcotics. All Level II narcotic prescriptions will be either mailed directly to your pharmacy or you may pick it up at our office. No exceptions.
A Nurse may contact you if there are any questions about your refill.
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How do my questions or concerns about my medical care get answered?
We have neurosurgical certified Nurse Practioners and a certified neurosurgical Registered Nurse that are highly qualified to answer you medical questions. Please call during regular business hours and our staff will return your call. Phones are answered 24 hours a day. If you have an after hour emergency, you will be directed to the emergency room.
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How can I find out my test results?
Many patients are anxious to receive their test results. Most results are received in our office and reviewed by our providers within three to five days, but some tests may take longer. If your test result is found to be critically abnormal, you will be notified as soon as possible by either the physician or staff to further discuss it. If your test result is found to be within normal limits, you will either receive a follow-up letter or telephone call. However, if you have not received your test results within 10 days, please call our office and request the results. Our staff will be glad to return your call.
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