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Below is the contact information for our business office. The normal hours for the business office are 7:30 a.m. to 4:00 p.m., Monday through Friday. Our phone number is 612-879-7190.
Neurosurgical Associates, Ltd.
Business Office
P.O. Box 7622
Minneapolis, Minnesota 55407
Questions (click to see answer)
What insurances does Neurosurgical Associates participate with?
How do I know if my insurance will cover my visit or surgery?
What are my options if I am experiencing financial hardship?
Will the clinic bill my insurance company, worker's compensation or medical liability carrier for my visit?
When will I receive a bill? When am I responsible for my bill?
What is a referral or authorization?
When do I pay my co-pay?
What are my payment options?
Answers
 What insurances does Neurosurgical Associates participate with?
Below is a list of insurances that Neurosurgical Associates participates with as of 2/12/08. We will file your claims directly to your insurance company if you have provided us with complete insurance information. Please be sure to check with your insurance plan regarding referrals to ensure that you receive maximum coverage.
*(Asterik) indicates insurance may need a referral.
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Aetna
America’s PPO (previously known as Araz)
Atrium Health Plan – WI*
Auto Insurance
Blue Cross Blue Shield Plans (all states)
Blue Plus *
ChampVA
Cigna
Comprehensive Care Services
First Health PPO
HealthPartners
Humana
Iowa Medicaid
Itasca Medical Care*
Medica - all plans*
Medicare
Metropolitan Health Plan*
MN Medical Assistance (Restricted Plans require a referral)
Motor Vehicle Insurances
No Insurance / Self Pay
North Dakota Medicaid *
One Health
Patient Choice*
Personal Injury Insurances
PreferredOne
PreferredOne Community Health Plan
PreferredOne Peak Administrative Services*
Primewest
Railroad Medicare
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Select Care
South Country Health Alliance (through MMSI)
Team Care (through Select Care)
TriCare*
Ucare
United Health Care
WI Medical Assistance
WI Medical Assistance/Group Health or Badger Care*
Worker’s Compensation Insurances*
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How do I know if my insurance will cover my visit or surgery?
Coverage varies with each insurance company, so please refer to your insurance member handbook or call your insurance company with questions about what’s covered. Clinic staff cannot guarantee whether a service will be covered. We will attempt to give a general quote of benefits but cannot guarantee payment. Your insurance plan may not always cover medically necessary and appropriate services.
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What are my options if I am experiencing financial hardship?
If you are experiencing a financial hardship, please call the business office at 612-879-7190 to discuss your specific situation.
Neurosurgical Associates, Ltd has monthly payment plans thru MedCredit, discounts on medical bills and Hardship Assistance Programs.
If you cannot pay your portion of the medical bill in full, the business office will work with you. We will help you set up a payment plan thru MedCredit. If you do not have insurance or money to pay your bill, there may still be options available for you. You may qualify for a medical assistance program that will help pay for your services. The business office at Neurosurgical Associates, Ltd will help you by understanding your situation.
If you do not qualify for medical assistance, we may still be able to help you with your bill. Neurosurgical Associates, Ltd offers discounts to help uninsured persons by providing no obligation or a discounted obligation to payment for services based on income and family size. These programs are available once all other third-party resources (including health insurance) are exhausted.
To help determine if you qualify for health care discounts, Neurosurgical Associates, Ltd:
· Uses income guidelines issued by the U.S. Department of Health and Human Services;
· Considers all of your financial assets and liabilities; and
· Requires your provide the personal and financial information we ask for
You will continue to receive a bill until we decide if you qualify for the program.
We are committed to helping you and your family receive the medical care you need regardless of your current financial situation. We cannot help without hearing from you. If you need special assistance, please let us know so we can help find a solution.
Uninsured Discount Program
For new patients who are uninsured, Neurosurgical Associates, Ltd requires a down payment of $200.00 for consults. Established patients will require a down payment of $100.00 for each visit. Uninsured patients will require a 40% deposit for surgery prior to services being performed.
Special circumstances (individual, case-by-case basis)
Special circumstances will be reviewed on an individual case by case basis. In addition to the financial information provided, there may be circumstances where a patient experiencing a catastrophic event puts them in a devastating financial position whereby Neurosurgical Associates, Ltd will determine how to best assist patient in resolving balance owing. Please contact the business office to discuss your options for Hardship Assistance
MedCredit Financial Services
MedCredit Financial Services provides monthly payment plans to patients who can’t afford to pay their medical bills. Immediate financing approval for new accounts with NO CREDIT CHECK required. They can consolidate all medical expenses from participating providers (any health care provider that offers MedCredit Financial Service to patients) so that the patient only has one monthly payment. Once they have a MedCredit Financial Services account established, patients can add on any additional medical expenses for themselves and their family.
Uninsured/Discount application instructions:
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Fill out the application completely. Do not skip categories.
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Provide complete documentation as requested in the application. Incomplete applications will not be considered.
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If you are applying for Community Care, you must include notice from Medical Assistance stating that you did not qualify.
Mail the completed and signed application to:
Neurosurgical Associates, Ltd
Attn: Nicole Lucas
P.O. Box 7622
Minneapolis, MN 55407
Please contact Nicole at (612) 879-7157 with any questions regarding your application.
Download Hardship Application
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Will the clinic bill my insurance company, worker's compensation or medical liability carrier for my visit?
Yes. To make sure we have the right billing information, we will ask to see your insurance card at every visit. We also will ask you to verify your name, address, Social Security number and employer.
If your claim is for a work-related injury, you will need to provide the necessary information to bill the liability insurer. To comply with State of Minnesota guidelines, we may have to reschedule your appointment if we have not been able to verify your worker’s compensation insurance prior to your appointment.
If insurance information is not available or not provided to us, the account will be billed directly to you.
Please remember that you are ultimately responsible for the charges on your account for treatment you received. Neurosurgical Associates, Ltd will not become involved in liability disputes.
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When will I receive a bill? When am I responsible for my bill?
If you have given us complete insurance information and we are in network with your insurance, you will not receive a bill until your insurance:
- denies the claim
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- paid the claim and there is a co-insurance, deductible, or non-covered service for which you are responsible
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- notifies us that information is needed from patient before claim can be processed
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- determines your coverage is not valid or cannot be verified for the date the services were provided
Payment of your bill is ultimately your responsibility and due upon receipt of your first statement.
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What is a referral or authorization?
Some insurance plans require a referral when seeking care from a specialist. A referral is completed by your primary care physician and is sent into your insurance company. A referral means that your primary care physician has approved for you to see a doctor outside of your primary clinic. A referral DOES NOT guarantee payment from your insurance company
Neurosurgical Associates, Ltd will work with you and your insurance company to obtain an authorization for certain services. An authorization means that a proposed medical visit/treatment is medically reasonable and necessary. An authorization DOES NOT guarantee payment from your insurance company
Questions regarding referral/authorization requirements should be directed to your health insurance company
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When do I pay my co-pay?
Per your contract with your insurance company, your copay is due at the time of service. The amount is determined by your insurance plan.
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What are my payment options?
You can pay in full with cash (at the time of your visit), check, or by credit card (Visa, MasterCard, American Express or Discover).
Neurosurgical Associates, Ltd participates with the following programs to help you arrange monthly payments:
- MedCredit Financial Services offers financial loans similar to charge accounts. Advantages of opening a MedCredit account include immediate financial approval, no credit application, no annual fees or dues, and convenient monthly payments. Applications are available in our clinic.
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